Warranty

Bio Water Flame Warranty

Biowaterflame offers a 3-year warranty from the date of purchase on all operation-related functions of your fireplace. This warranty does not cover damage that occurred during shipping, or damage caused by improper handling or installation.

What "Operation-Related Functions" Means
This includes the ultrasonic misting mechanism, water pump, LED lighting, and smart/app controls. It does not include cosmetic wear, surface finishes, or components damaged through misuse.

What the Warranty Covers

Factory defects or malfunctions related to normal operation within the first 3 years from the date of purchase.

First-Use Claims Must Be Submitted Within 1 Year of Delivery
Products must be opened, inspected, and tested within 1 year of delivery. Claims related to missing components, or issues identified during first-time installation or use, will not be accepted if submitted after this period, regardless of when the product was actually installed or first used.

What the Warranty Does Not Cover

Improper Product Handling or Installation
The warranty does not cover damage that occurred during shipping, or damage caused by improper handling or incorrect installation. This includes, but is not limited to:

• Failure to follow the installation instructions provided in the manual
• Using unapproved or non-compatible accessories or modifications
• Installing the fireplace in a non-compliant or unsafe manner (e.g., improper electrical connection, blocking the water reservoir or misting components)
• Dropping, denting, or physically mishandling the unit during installation

Deterioration or Damage Due to Negligence
The warranty does not cover deterioration, accidents, or damage caused by negligence, failure to maintain the unit, or unauthorized modifications. Examples include:

• Using non-recommended water types, additives, or cleaning agents that cause mineral buildup, residue, or malfunction in the misting components
• Exposing the unit to extreme weather conditions or prolonged moisture exposure beyond its intended use
• Overfilling the water tank or improperly refilling the unit (e.g., spilling water into internal electrical components)
• Unauthorized modifications, tampering, or repairs not performed by Bio Water Flame or an authorized technician

Improper Use
The warranty does not cover damage resulting from improper use, or use under conditions other than intended. Examples include:

• Using the fireplace for purposes other than decorative ambiance (e.g., placing objects on top of or inside the unit)
• Operating the unit in a manner inconsistent with the provided instructions, leading to water damage or component malfunction

Submitting a Warranty Claim

To help us process your claim quickly, please have the following ready when you contact us:

1. Your order number and proof of purchase
2. The product's model and serial number (usually located on the base or rear panel of the unit)
3. Clear, well-lit photos of the affected component or issue
4. A brief description of the issue and when it first appeared

Registration

Registration within 1 year of the date of purchase is required for the warranty to be valid. To register your product, contact our team at support@biowaterflame.com with your order number and product details.

By registering for your 3-year warranty, you understand and agree that you are providing personal information to Bio Water Flame in accordance with our Privacy Policy and Terms and Conditions. Bio Water Flame products come with a standard 3-year warranty from the date of purchase, covering operation-related functions only. After receiving a warranty claim, Bio Water Flame reserves the right to approve or reject the claim based on the information and proof submitted.

For any warranty questions or to submit a claim, contact our team at support@biowaterflame.com.